Return & Refund Policy

  • Apply on Hardware only (E-Juices are not exchangeable under any reason),The returned goods or products will be verified together within 7 days with the receipt and the goods should also present to be in a good condition, the item should be in the original condition in the original packaging.We will be inspecting the returned items and this process will take between 10 to 20 days from the day we receive the items.
  • In case the good or product has been used or damaged by the customer, there will no refund for the purchase.
  • Once we check and confirm the goods or products claimed the issue, customer will received their refund within 5 days after the confirmation.
  • please email our Customer Service Team at info@madamvapor.com.